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How betteka Handles Your Personal Information

Your account details, payment activity through bKash, Nagad, and Rocket, and browsing behaviour on betteka are handled with care.

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betteka How betteka Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security and transparency are built into how we run accounts on betteka. Here is what that looks like in practice — from how your wallet transactions are logged to how you can request changes to your data.

Encrypted Connections

All data between your device and our platform travels over SSL encryption. This covers login, account updates, and every bKash, Nagad, or Rocket transaction you make.

Cookie Controls

We use session and analytics cookies to keep your account working and to understand how the platform is used. You can adjust cookie preferences in your browser at any time without losing your account access.

Data Retention Policy

Active account data is held while your account remains open. Once you close your account, personal data that is no longer needed is deleted or anonymised, subject to any legal obligations we must meet.

Request Your Data

You can ask us to provide a copy of the personal data we hold on you, correct anything inaccurate, or request deletion. Contact our support team with your account details to start the process.

PRIVACY CONTACT

Reach Us About Your Data

If you want to access, correct, or delete your personal data, or if you have any question about how we handle your information, our support team is the right place to start. We aim to respond to data-related requests within a reasonable timeframe. Reach out through any of the channels below.

Live Chat Start a chat from your account dashboard. Available during our support hours for account and data queries.
Email Support Send your data request or privacy question to our support address. Include your registered account details so we can verify your identity.
Help Centre Our help section covers common data and account questions. Check there first for quick answers about cookies, data retention, and account deletion.

Privacy Policy Questions Answered

Real questions about how your data is handled on betteka — answered plainly.

We collect your name, contact information, and the payment details you register — such as your bKash or Nagad number. We also log device type and session activity to keep your account secure.

We share data only with service providers who help us operate the platform, including payment processors for bKash, Nagad, and Rocket. All sharing is under strict data-handling agreements. We do not sell your data.

Account data is held while your account is active. Transaction logs are kept as required by applicable law. If you close your account, data that is no longer needed is deleted or anonymised.

Contact our support team through live chat or email with your account details. We will verify your identity and process your request to view, correct, or delete your personal data.

Yes. Payment transaction records are stored on secured servers with role-restricted access. We never store your full mobile wallet PIN or password at any point in the process.

Yes. Submit a deletion request through our support channels. We will remove personal data that is no longer required, subject to any legal retention obligations that apply in your region.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.